Set-up and daily work
Configure the support service and understand the daily overview.
Ticket.coffee help
Guides for running your support desk
Specific documentation for tickets, customers, teams, mailboxes, automations, SLA and reports.
These are the official Ticket.coffee guides. Knowledge articles belong to your organisation and are intended for your own customers.Open general Suite.coffee help
Customers and organisation
Organise customers, teams, tags and mailboxes around the support workflow.
Rules and service targets
Automate simple decisions and monitor response and resolution commitments.
Knowledge and communications
Create tenant-owned knowledge and adapt support notification emails.