A shared view of the work
Filters help find new, open, pending and resolved tickets.
- Mailboxes separated by purpose
- Combinable filters
- Visible priority and SLA
Shared support inbox
The whole team sees what is pending and who is resolving it
Bring requests into one shared view to coordinate work, priorities and conversations.
Explicit ownership
Assign every case to a person or team to avoid duplication.
- Agent owner
- Configurable teams
- Auditable changes
Private coordination
Internal notes share context without sending it to the customer.
- Visually distinct notes
- Chronological conversation
- Public reply when ready
Frequently asked questions
How many mailboxes can I have?
From one on Free and Basic to ten on Pro.
Can customers see internal notes?
No. Only dashboard users can see them.
Can I filter by owner?
Yes. The inbox includes organisational and classification filters.
Organise support with Ticket.coffee
Test the full workflow with up to 25 new tickets per month.