Secure-link access
The private token opens only the management view for that ticket.
- No username or password
- Individual access per request
- Visible reference
Customer support portal
Simple tracking for customers, without forcing them to create an account
Every request has a private link for continuing the conversation and checking status.
Two-way conversation
Customers read team replies and can add more information.
- Public ticket history
- Browser-based reply
- Updated status
Control and rating
When a case is resolved, the customer can close or reopen it and rate the support.
- Close and reopen
- One-to-five rating
- Information preserved
Frequently asked questions
Does the customer need to register?
No. They use the private link for their ticket.
Can they see other tickets?
No. The link only grants access to its associated request.
Can they reopen a request?
Yes, as well as reply, close and rate the service.
Organise support with Ticket.coffee
Test the full workflow with up to 25 new tickets per month.