Free
0 €/ month
For testing the workflow or handling very low volume.
- 25 new tickets per month
- 1 active mailboxes
- 1 active automations
- 5 published articles
- 0 additional users
Transparent plans
Choose monthly capacity without paying for complexity
Every plan shares the essential support workflow. The difference is the available capacity for each business.
No lock-inClear limitsHistory is not deleted when downgrading
Basic
€1.99/ month
For sole traders and small teams with one channel.
- 250 new tickets per month
- 1 active mailboxes
- 5 active automations
- 50 published articles
- 0 additional users
Plus
€4.99/ month
For businesses with several inboxes and more automation.
- 2,000 new tickets per month
- 3 active mailboxes
- 25 active automations
- 500 published articles
- 0 additional users
Pro
€9.99/ month
For operations with more volume, channels and collaborators.
- 10,000 new tickets per month
- 10 active mailboxes
- 100 active automations
- 5,000 published articles
- 5 additional users
The owner does not count as an additional user. Monthly ticket limits use the creation date and include every status.
Full comparison
Capacity in each plan
Choose based on the volume you expect to create during a calendar month.
| Capacity | Free | Basic | Plus | Pro |
|---|---|---|---|---|
| Tickets created per month | 25 | 250 | 2,000 | 10,000 |
| Active mailboxes | 1 | 1 | 3 | 10 |
| Active automations | 1 | 5 | 25 | 100 |
| Published articles | 5 | 50 | 500 | 5,000 |
| Additional users | 0 | 0 | 0 | 5 |
| Customer portal | Yes | Yes | Yes | Yes |
| SLAs and reports | Yes | Yes | Yes | Yes |
How limits apply
Limits designed to be predictable
Know what counts, when it resets and what happens when you change plans.
Tickets count by creation month
The counter resets each calendar month. Closing or reopening a ticket does not count it again.
The owner does not use a seat
Only additional collaborators count toward the five-user Pro limit.
Suspension is reversible
On downgrade, mailboxes, rules or articles above the limit are suspended; history is not deleted.
Plan questions
Before choosing
Can I change plan later?
Yes. Increase or reduce capacity as your needs change.
What does “new tickets per month” mean?
Each ticket counts by its creation date in the calendar month, regardless of current status.
Are users included in every plan?
The owner is always included. Additional users are available on Pro, up to five.
What happens if I reach a limit?
You cannot create or activate more of that item until you free capacity or upgrade.
Do I lose information when I downgrade?
No. Items above the limit are reversibly suspended and history is preserved.
Start with the plan that fits today
Increase capacity whenever your support grows.