Start in a few steps
Configure one mailbox, publish the form and start recording requests.
- No local installation
- Configurable statuses and priorities
- Free Plan to validate the workflow
Help desk for small business
Professional customer support without a complicated rollout
Start with an easy-to-adopt process and add capacity only when request volume grows.
Coordinate a small team
One shared view prevents duplicate replies and forgotten requests.
- Visible owner
- Internal notes
- Shared history
Grow with predictable limits
Plans increase tickets, mailboxes, automations and articles without changing tools.
- From 25 to 10,000 tickets per month
- Up to 10 mailboxes
- Change plans without deleting history
Frequently asked questions
Does it work for a sole trader?
Yes. Free and Basic suit low volumes and a single mailbox.
Do I need technical staff?
No. Configuration is done in the web dashboard.
Can I add collaborators?
Pro allows up to five additional users; the owner does not count.
Organise support with Ticket.coffee
Test the full workflow with up to 25 new tickets per month.