Configure your workspace
Create the mailbox, customise statuses and priorities, and add teams or agents.
How it works
A support process the whole team can follow
Ticket.coffee structures work into five simple steps so customers and agents always know what is happening.
Share the form
Publish the support URL to receive requests or register tickets manually in the dashboard.
Classify and assign
Each ticket gets a reference; then set priority, tags, team and owner.
Discuss and resolve
Reply to customers, add internal notes and update status while preserving traceability.
Track and improve
Review SLAs, satisfaction and reports to find workload, risk and improvement opportunities.
The team experience
- See all pending work in the inbox.
- Filter and open a ticket with its full context.
- Coordinate decisions using internal notes.
- Reply, change status and record the resolution.
- Review targets and outcomes in reports.
The customer experience
- Submit a request through the public form.
- Receive a reference and private link.
- View updates and reply through that link.
- Close or reopen the request when needed.
- Rate the support from one to five stars.
Test the complete process with your first ticket
The Free Plan includes up to 25 tickets created per month.