An orderly entry for every query
Receive requests through a public form or create them manually in the dashboard.
- Sequential TKT code
- Linked customer and contact
- Mailbox, status and priority from the start
Ticket management software
Every request has a reference, owner and next step
Replace lists and scattered emails with a clear record from initial query to resolution.
An inbox that shows what to do next
Filter work and assign owners without losing conversation context.
- Status and priority filters
- Teams and agents
- Classification tags
Traceability through to closure
Replies, internal notes and events form an auditable history.
- Public and internal messages separated
- Recorded changes
- Service rating at resolution
Frequently asked questions
How are tickets created?
Through the public form or manually in the dashboard.
Can a ticket be assigned?
Yes, to an agent or team configured in the workspace.
Is there a customer reference?
Yes. Every request gets a sequential code in the TKT-000001 format.
Organise support with Ticket.coffee
Test the full workflow with up to 25 new tickets per month.