Guided setup
Define mailboxes, statuses, priorities, teams and agents before opening the public channel.
Ticket.coffee features
The tools a team needs to resolve every request
From intake to the final report, every feature keeps owners, deadlines and conversations under control.
Public form
Share your own URL so any customer can submit a structured request.
Manual creation
Record calls or other queries in the dashboard without losing context.
Unique reference
Every case uses a sequential TKT code that is easy to share.
Inbox filters
Find tickets by status, priority, mailbox, owner, team or tag.
Teams and agents
Distribute responsibility among people and working groups.
Priorities and tags
Classify cases to order work and find patterns.
Customers and contacts
Reuse company and contact records when creating requests.
Complete conversation
Keep replies, notes and events in one history.
Internal notes
Coordinate your team without showing private comments to customers.
Secure-link portal
Customers reply, close, reopen and rate service without an account.
SLAs
Measure first response and resolution with an optional waiting-for-customer pause.
Priority automations
Change priority when configured events or SLA warnings occur.
Scheduled SLA checks
The system reviews deadlines periodically to flag risk.
Internal knowledge base
Manage multilingual articles and publication status in the dashboard.
Satisfaction
Collect a one-to-five rating when a case is resolved.
Reports
Analyse volume, time, status, priority, satisfaction and activity.
Exports
Download reports in six formats for analysis or sharing.
Start organising your support today
Create your first mailbox and test the full workflow with the Free Plan.