I cannot access my accountTKT-000125 · Acme Studio
Marta32 minA simple help desk for real teams
Turn every support request into a ticket your team can follow
Centralise customer queries, assign owners and keep the full context through to resolution—without the complexity of enterprise support platforms.
Free Plan with 25 tickets per month, 1 mailbox, 1 automation and 5 published articles.
Support inboxOne view for the whole team
New 4Open 12Pending 6
Update billing detailsTKT-000124 · North Coffee
Diego2 hQuestion about the Plus planTKT-000123 · Alma Yoga
Sales5 hOne shared inboxEveryone knows what remains unresolved.
Targets under controlVisible response and resolution SLAs.
Complete contextAuditable messages, notes and changes.
Less chaos, better service
Support no longer depends on scattered emails and memory
Ticket.coffee gives every query a reference, a status and an owner so nothing gets lost between people or channels.
Queries left unanswered in personal inboxesCustomers who do not know their request statusUrgent cases that are hard to prioritiseNo data to improve service
Everything you need to support customers better
A clear support flow from intake to closure
Practical features that coordinate the team without adding unnecessary layers.
Tickets with references
Every request gets a TKT code, status, priority, tags and traceability.
Shared mailboxes
Organise intake by mailbox and filter pending work quickly.
Teams and owners
Assign tickets to people or teams and clarify who continues each case.
Replies and internal notes
Talk to the customer or coordinate the team in the same conversation.
Secure customer portal
Customers view, reply, close, reopen and rate their request through a private link.
SLAs and reports
Track response and resolution targets, satisfaction and team activity.
Conversations without lost context
Separate what customers see from what your team needs to know
Public replies keep customers informed. Internal notes coordinate decisions without leaving the ticket.
- Chronological, auditable history
- Events for every important change
- Contact and company linked to the ticket
I have not been able to access my account since this morning.
I checked the user. We need to validate the new email.
We sent you a new access link. Could you try it?
First responseUrgent priority
32 minResolutionHigh priority
3 h 15 minWaiting for customerTimer paused
PausedSLAs you can understand
Spot tickets that need attention before it is too late
Set first-response and resolution targets by priority. Pause the clock while you wait for customer information.
Breach-risk warningsDeadlines visible in the inboxOptional pause while waiting for customers
Explore SLA managementFrom form to solution
Five steps to work without losing requests
Configure
Create the mailbox, statuses, priorities and team.
Receive
Publish the form or create tickets manually.
Organise
Assign, tag and prioritise each case.
Reply
Use public replies and internal notes.
Measure
Review SLAs, satisfaction and reports.
One solution, several scenarios
Adapt support to your company size and workflow
Help desk for small business
Start a professional process without an implementation project.
View solutionShared support inbox
Coordinate requests across people with clear statuses.
View solutionCustomer support portal
Offer tracking and replies through private links.
View solutionCustomer service SLAs
Set target times and spot risk before a breach.
View solutionStart at no cost
The Free Plan lets you test the full workflow
Create your workspace, publish the form and manage up to 25 new tickets each month.
1 active mailbox1 active automation5 published articles
0 €per monthStart freeCompare all plans
Frequently asked questions
What to know before you start
Real capabilities, transparent limits and no promises about features that do not exist.
Does Ticket.coffee turn incoming email into tickets automatically?
No. Tickets are currently created through the public form or manually in the dashboard.
Does the customer need an account?
No. They receive a private token link to view, reply, close, reopen and rate their ticket.
What do automations do?
They apply priority changes when an event occurs, such as creation, a customer reply, a status change or an SLA warning.
Does it include live chat, WhatsApp or social media?
No. Ticket.coffee focuses on a simple ticket workflow and currently does not offer live chat, WhatsApp, phone or social inboxes.
Can data be exported?
Yes. Reports can be exported in six formats from the dashboard.
What happens if I downgrade?
Mailboxes, rules or articles above the new limit are reversibly suspended. History is not deleted.
Ideas to improve your support
Customer service guides
Practical advice to organise requests, meet targets and care for every conversation.
Customer Support Ownership: How to Prevent Requests From Being Forgotten
A clear customer support ticket ownership workflow helps small teams capture every request, assign responsibility, follow up on open conversations and confirm each customer has a resolution.
A Practical Way to Link Customer Questions With Their Full Conversation History
A practical workflow for small support teams to keep each customer question, reply, owner and unresolved issue connected in one shared record.
How to Decide Which Customer Requests Need a Faster Response
A practical framework for small support teams to prioritise customer requests by urgency, customer impact and operational consequences.
Start organising your support today
Create your first mailbox and test the full workflow with the Free Plan.